Assessing Reference And User Services In A Digital Age

Assessing Reference and User Services in a Digital Age PDF
Author: Eric Novotny
Publisher: Routledge
Size: 53.28 MB
Category : Education
Languages : en
Pages : 258
View: 7349

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Assessing Reference And User Services In A Digital Age

by Eric Novotny, Assessing Reference And User Services In A Digital Age Books available in PDF, EPUB, Mobi Format. Download Assessing Reference And User Services In A Digital Age books, Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Reference And Information Services

Reference and Information Services PDF
Author: Kay Ann Cassell
Publisher: American Library Association
Size: 30.75 MB
Category : Language Arts & Disciplines
Languages : en
Pages : 448
View: 2734

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Reference And Information Services

by Kay Ann Cassell , Reference And Information Services Books available in PDF, EPUB, Mobi Format. Download Reference And Information Services books, Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Evolution In Reference And Information Services

Evolution in Reference and Information Services PDF
Author: Linda S Katz
Publisher: Routledge
Size: 16.34 MB
Category : Language Arts & Disciplines
Languages : en
Pages : 252
View: 4800

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Evolution In Reference And Information Services

by Linda S Katz, Evolution In Reference And Information Services Books available in PDF, EPUB, Mobi Format. Download Evolution In Reference And Information Services books, Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!

Library Trends

Library Trends PDF
Author:
Publisher:
Size: 59.33 MB
Category : Library science
Languages : en
Pages :
View: 7638

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Library Trends

by , Library Trends Books available in PDF, EPUB, Mobi Format. Download Library Trends books,

Reference Reborn

Reference Reborn PDF
Author: Diane Zabel
Publisher: ABC-CLIO
Size: 16.45 MB
Category : Language Arts & Disciplines
Languages : en
Pages : 401
View: 7095

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Reference Reborn

by Diane Zabel, Reference Reborn Books available in PDF, EPUB, Mobi Format. Download Reference Reborn books, More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. * Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship * A subject index guides readers to topics of interest

The Readers Advisory Handbook

The Readers  Advisory Handbook PDF
Author: Jessica E. Moyer
Publisher: American Library Association
Size: 40.64 MB
Category : Language Arts & Disciplines
Languages : en
Pages : 220
View: 7052

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The Readers Advisory Handbook

by Jessica E. Moyer, The Readers Advisory Handbook Books available in PDF, EPUB, Mobi Format. Download The Readers Advisory Handbook books, Presents guidelines to creating readers' advisory lists for every level of reader in any genre, including such information as how to gain familiarity with one's collection, how to create and market booklists, and how to organize related programs.

Reference Quarterly

Reference Quarterly PDF
Author:
Publisher:
Size: 19.61 MB
Category : Library science
Languages : en
Pages :
View: 267

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Reference Quarterly

by , Reference Quarterly Books available in PDF, EPUB, Mobi Format. Download Reference Quarterly books,

Library Workflow Redesign

Library Workflow Redesign PDF
Author: Marilyn Mitchell
Publisher: Council on Library & Information Resources
Size: 26.32 MB
Category : Academic libraries
Languages : en
Pages : 81
View: 7307

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Library Workflow Redesign

by Marilyn Mitchell, Library Workflow Redesign Books available in PDF, EPUB, Mobi Format. Download Library Workflow Redesign books,

Medical Reference Services Quarterly

Medical Reference Services Quarterly PDF
Author:
Publisher:
Size: 40.57 MB
Category : Medicine
Languages : en
Pages :
View: 354

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Medical Reference Services Quarterly

by , Medical Reference Services Quarterly Books available in PDF, EPUB, Mobi Format. Download Medical Reference Services Quarterly books, Quarterly. Intended for medical reference librarians in all settings; will deal with topics of current interest and practical value, as well as research topics and information on online searching. 4 regular sections will be book reviews, online updates, opinions, and user education.

Reading And The Reference Librarian

Reading and the Reference Librarian PDF
Author: Juris Dilevko
Publisher: McFarland
Size: 40.72 MB
Category : Language Arts & Disciplines
Languages : en
Pages : 269
View: 4229

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Reading And The Reference Librarian

by Juris Dilevko, Reading And The Reference Librarian Books available in PDF, EPUB, Mobi Format. Download Reading And The Reference Librarian books, Reference librarians are no longer expected to know much about the information they find; they are merely expected to find it. Technological competency rather than knowledge has become the order of the day. In many respects, reference service has become a matter of typing search terms into a library's online catalog or a web search engine and providing the patron with the results of the search. Calling for a re-intellectualization of reference librarianship, this book suggests another approach to providing quality reference service--reading. The authors surveyed both academic reference librarians and public library reference personnel in the United States and Canada about their reading habits. From the 950 responses, the authors present findings about the extent to which librarians read newspapers, periodicals, fiction and nonfiction, and recount and analyze stories about how reading has made them better librarians. The authors also report that North American professors in the humanities and social sciences believe that the best reference librarians are those who have wide-ranging, subject-based knowledge as opposed to the type of process-based, functional knowledge that is increasingly dominating the curricula of many Library and Information Science programs.

Fundamentals Of Reference

Fundamentals of Reference PDF
Author: Carolyn Mulac
Publisher: American Library Association
Size: 27.10 MB
Category : Internet in library reference services
Languages : en
Pages : 144
View: 6166

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Fundamentals Of Reference

by Carolyn Mulac, Fundamentals Of Reference Books available in PDF, EPUB, Mobi Format. Download Fundamentals Of Reference books, The all-in-one “Reference reference” you’ve been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including “Reference Services,” a section addressing such important topics as telephone reference, the reference interview, and electronic reference “Reference Sources,” chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacs Appendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!